For fertility centres and IVF clinics
AI voice agents for fertility and IVF enquiry follow-up.
A couple researching IVF calls four centres in an evening and books with whoever answered kindly and first. Decibyl answers every one of those calls, books the consultation, and hands anything sensitive to your counsellor immediately.
Where the money leaks
The enquiry that took a week to reach a counsellor
High-consideration decisions are made in the window right after the call. A callback three days later reaches someone who has already booked elsewhere.
Evening and weekend enquiries
Couples research after work and on Sundays, deliberately away from family. That is exactly when your desk is closed.
Cycle-stage follow-ups
Treatment runs over months with scans, injections, and reviews on fixed days. A missed reminder can cost a cycle.
Enquiries that never asked their real question
Cost, success rates, and confidentiality are asked hesitantly. A caller who does not get a patient answer simply stops calling.
Your numbers, not ours
Put your own figures in.
We supply nothing here. Move the sliders to match your business and the arithmetic does the rest.
- 10
- calls missed per day
- 4
- appointments lost per day
₹96,000
lost per month
Starter costs ₹2,999/month.
An estimate based on the numbers you entered.
AI voice agent use cases for Fertility & IVF
- Answers enquiry calls day, night, and Sunday, in the caller’s language
- Books the first consultation into your counsellor’s calendar
- Answers only logistical questions — timings, location, consultation fee, documents to bring
- Runs appointment and scan reminders across a treatment cycle
- Transfers to a human counsellor immediately on anything clinical, emotional, or sensitive
And what it does not doIt does not discuss success rates, prognosis, reports, or treatment suitability. Every one of those routes to a human counsellor — this is the strictest transfer policy we run.
Sample call
This call would have been a voicemail.
Hindi (code-mixed). 52s. QA score 97. Tagged “after hours”.
An illustration of the agent’s script and outcome format, not a recording of a customer’s call.
- [incoming · 21:20]
- CallerIVF के बारे में जानना था. Consultation कैसे book होता है?
- Agentज़रूर. पहली consultation counsellor के साथ होती है, ₹1,000 — दोनों partners का आना बेहतर रहेगा.
- CallerSuccess rate कितना रहता है हमारी age में?
- Agentये सवाल counsellor ही ठीक से बता पाएंगी — मैं अभी call transfer कर देता हूँ.
Transferred to counsellor · consultation slot held
QA score 97 · 52s · Hindi (code-mixed) · after hours
How it works
Three steps, and they genuinely are a sequence.
- 1
Set the transfer rules first
We configure what the agent will and will not discuss before anything goes live. On this vertical the list of things it hands to a human is long by design.
- 2
Forward your enquiry line
Your advertised number stays yours. Calls outside desk hours reach the agent instead of voicemail.
- 3
Consultations land in the counsellor’s calendar
With the transcript attached, so your counsellor opens the call knowing what was asked.
What you can see
Every call, on the record.
Sampled QA finds a bad call after it has already cost you something. We score all of them.
Full transcript of every call, searchable
Recording of every call
QA scoring you can run on every call — not a 2% sample
Outcome written back to your system via webhook or integration
The questions you’re about to ask.
This is an extremely sensitive conversation. Is an agent appropriate?
For booking a consultation and answering timings and fees, yes. For anything about prognosis, reports, or treatment, no — and the agent is configured to transfer rather than attempt it.
Will it quote success rates?
Never. It is not permitted to discuss success rates, and the transfer fires the moment the topic comes up.
Is our patient data confidential?
Recordings and transcripts are stored in India on AWS Mumbai (ap-south-1), access-controlled, and deletable on request. We provide a data processing agreement.
Can it handle the couple calling in Hindi and English in the same sentence?
That is the default register it is built for, not an edge case.
Where most Fertility & IVF start
Starter — ₹2,999/month
₹2,500 · 100–510 min, 1 phone number, telephony included, all Indian languages, and quality-sampled QA. Exclusive of 18% GST.
Also worth reading
Book a demo. We’ll call you back with a live agent.
Pick the language. You’ll hear exactly what your customers would hear.