Terms of service

These terms are between you and nAutomation Labs Pvt Ltd (“Decibyl”, “we”). By using the website or the service you accept them. If you have a signed order form or master agreement with us, that document governs wherever the two conflict.

A platform on which you configure agents that do a job for your business, on whichever channel the job needs. An agent answers a call, places one on a campaign, replies to a message on WhatsApp or web chat, or runs on a schedule with nobody on the other end. You get transcripts, recordings where the channel produces audio, quality scoring, and outcome delivery to systems you connect. Features listed as beta, on request, or coming soon on this website are exactly that, and are not part of what you are buying unless your order form says so.

• Have a lawful basis to contact the people you upload, and honour DND rules.
• Keep the agent’s script accurate — we say what you tell us to say.
• Stay inside acceptable use, below. Those limits are a condition of the account, not guidance.
• For voice agents, configure a human transfer path and keep the number it dials working.
• Keep your account credentials and API keys to yourself.

You are responsible for the consent of the people your agents contact. We provide the do-not-call list, the consent attestations and the calling-window controls, and we enforce the TCCCPR window of 09:00 to 21:00 on outbound calling. We do not and cannot verify that a given number consented to be contacted, and nothing on this platform should be read as us having done so.

You must not use the service for any of the following. Each is either unlawful in a market we serve, or regulated by a body we are not registered with, or both. We may suspend an account immediately where we reasonably believe it is being used for any of them — a platform that has to wait a week before stopping a scam campaign is part of the problem — and we will tell you why.

• Deception and extraction of money. Fraudulent, deceptive or “scam” calls of any kind. Pressuring, frightening or misleading someone into making a payment or disclosing a payment instrument, an OTP, a password or any credential. Impersonating a bank, a government body, a courier, a law enforcement agency or a utility.
• Impersonating a person or organisation without their authority.
• Concealing that the recipient is speaking with an automated agent where they ask, or where the law of their location requires the disclosure. Several jurisdictions now require it; where they do not, honesty is still a condition of using this platform.
• Medical advice. Agents must not diagnose, offer treatment advice, or tell anybody whether to take, change or stop a medication. Booking, reminding, confirming, and answering factual questions about a practice are not advice and are permitted.
• Financial, investment, insurance or legal advice. These require registration with SEBI, IRDAI or a bar council, which you must hold directly if you advise.
• Emergency or life-safety use. The service must not be relied on to reach emergency services, and must not be placed anywhere a failure to connect could cause harm.
• Debt collection, unless you are licensed to collect and comply with the collection rules of the recipient’s country. Recovery calls must not apply pressure, contact third parties about a debt, or fall outside permitted hours.
• Political campaigning or election calls, which carry their own restrictions in every market we serve.
• Calls to children, or the deliberate collection of a child’s personal data. The DPDP Act’s children’s-data provisions apply and are strict.
• Recording without disclosure. Recording is disclosed to the recipient. You must not disable that disclosure where the law of either party’s location requires consent to record.
• Circumventing a do-not-call or do-not-disturb register, a revoked consent, or a request to stop calling.
• Adult content, gambling, or any product whose sale is restricted in the recipient’s state, without the licence that market requires.
• Harassment or threats, and anything otherwise prohibited by Indian law.

• Plans are billed monthly in advance, in INR, through Razorpay.
• All published prices are exclusive of 18% GST, which is added at invoicing.
• A plan includes call credit rather than a fixed number of minutes. Calls draw that credit down at the rate for the models and language used, and unused credit does not carry over to the next month.
• There is no overage billing. When a plan’s credit is exhausted, calling continues only against credit you add; nothing is billed in arrears.
• Model, speech and telephony providers are contracted by us, not by you. Their cost is charged on to your account as itemised lines on each call, and you do not hold or supply provider keys.

Your call data, contact lists, recordings, and transcripts are yours. Your agent configuration is yours. We process all of it to run the service, as described in the privacy policy and the DPDP page. On termination you can export it, and we delete it on request.

We work hard to keep the service up, and we do not currently offer a contractual uptime SLA. We would rather say that plainly than publish a number we cannot stand behind. Enterprise agreements can include availability commitments — ask.

To the extent Indian law permits, neither party is liable for indirect or consequential loss, and our total liability in any twelve-month period is capped at the fees you paid us in that period. Nothing here limits liability for fraud, wilful misconduct, or anything that cannot lawfully be limited.

You can cancel a monthly plan at any time, effective at the end of the paid period. We can terminate for non-payment or for a breach of the responsibilities above that is not fixed within a reasonable notice period.

These terms are governed by the laws of India, and the courts of India have exclusive jurisdiction over any dispute arising from them.