Refund & cancellation policy

Monthly plans can be cancelled at any time. Cancellation takes effect at the end of the period you have already paid for — the service keeps running until then, and you are not billed again.

• Within 7 days of your first payment, if the service has not worked for you, email us and we will refund that payment in full.
• After that, monthly fees already paid are not refunded, because the capacity and telephony for the period have been provisioned. You can still cancel and avoid the next charge.
• Billing errors — if we charged you incorrectly, we refund the difference in full, whenever you tell us.
• Unused minutes in a monthly plan are not refundable and do not carry over.

Email hello@decibyl.ai from the address on the account. We acknowledge within one business day. Approved refunds go back to the original payment method through Razorpay, typically within 5–7 working days.

Refunds are processed on the invoice amount including the GST charged on it, and a credit note is issued for your records.