For diagnostic centres and pathology labs
AI voice agents for diagnostic labs, bookings, and report-status calls.
A lab runs hundreds of short, repetitive calls a day — is my report ready, do I need to fast, can you collect from home. That is the strongest automation fit in healthcare, and it is where Decibyl pays for itself fastest.
Where the money leaks
"Is my report ready?"
The single highest-volume call in the building, and the one that keeps your desk from answering the calls that book revenue.
Home-collection slots nobody confirmed
A phlebotomist sent to an empty house is a wasted trip and a lost slot. One confirmation call the evening before prevents it.
Preparation instructions
A fasting test done unfasted is a repeat visit at your cost, and it started with an instruction the patient never heard.
Repeat tests that never got booked
Quarterly panels, thyroid follow-ups, post-treatment retests — predictable, recurring, and almost never chased.
Your numbers, not ours
Put your own figures in.
We supply nothing here. Move the sliders to match your business and the arithmetic does the rest.
- 10
- calls missed per day
- 4
- appointments lost per day
₹96,000
lost per month
Starter costs ₹2,999/month.
An estimate based on the numbers you entered.
AI voice agent use cases for Diagnostic labs
- Answers report-status calls day and night from your LIS or a status feed
- Books home-collection slots and confirms them the evening before
- Reads out preparation instructions — fasting, timing, documents
- Runs repeat-test reminder campaigns from a list you upload
- Quotes test prices and package inclusions from a price list you upload
- Transfers to a human for anything about results or interpretation
And what it does not doIt does not read out, interpret, or discuss test results. Report content is a human conversation, always.
Sample call
One call, one outcome.
Hindi (code-mixed). 35s. QA score 93. Tagged “high volume”.
An illustration of the agent’s script and outcome format, not a recording of a customer’s call.
- [incoming · 08:05]
- Callerमेरा blood test report ready है क्या?
- Agentजी, आपका sample कल 6 बजे लिया गया था — report आज दोपहर 2 बजे तक ready हो जाएगी, SMS पर link आ जाएगा.
- CallerThyroid वाला भी उसी में है?
- Agentजी, same panel में है. Collection अगली बार घर से चाहिए तो अभी slot book कर दूँ?
Report status given · home collection booked
QA score 93 · 35s · Hindi (code-mixed) · high volume
How it works
Three steps, and they genuinely are a sequence.
- 1
Connect a report-status feed
A webhook or sheet from your LIS is enough. The agent answers from live status, not a guess.
- 2
Forward the front-desk line
Status calls stop reaching your desk. Booking calls still do, if you want them to.
- 3
Collections and reminders run on a schedule
Tomorrow’s home collections get confirmed tonight. Repeat-test lists run weekly.
What you can see
Every call, on the record.
Sampled QA finds a bad call after it has already cost you something. We score all of them.
Full transcript of every call, searchable
Recording of every call
QA scoring you can run on every call — not a 2% sample
Outcome written back to your system via webhook or integration
The questions you’re about to ask.
Will it read out results?
No. It confirms whether a report is ready and where to collect it. Anything about the content of a report goes to a human.
Can it handle our call volume at 8am?
Concurrency is what the agent is for — it answers simultaneous calls. Concurrent-call limits by tier are on the pricing page.
Does it connect to our LIS?
Through a webhook or a status feed, yes. A direct certified LIS integration is a custom build, not something we claim off the shelf.
Where is the data stored?
In India, on AWS Mumbai (ap-south-1), with deletion on request and a data processing agreement.
Where most Diagnostic labs start
Growth — ₹7,999/month
₹7,200 · 270–1,470 min, 2 phone numbers, telephony included, all Indian languages, and QA available on every call. Exclusive of 18% GST.
Also worth reading
Book a demo. We’ll call you back with a live agent.
Pick the language. You’ll hear exactly what your customers would hear.