Privacy policy

Decibyl is a product of nAutomation Labs Pvt Ltd, a company registered in India. We are the data fiduciary for information collected through this website, and a data processor for call data we handle on behalf of our customers.

• Details you type into a form — name, email, phone number, company, the vertical you picked, your rough call volume, and any message you write.
• Attribution — the page you submitted from, the referring URL, and any UTM parameters in the link you arrived on.
• Technical data — your browser user-agent, and a salted one-way hash of your IP address used only for rate limiting. We do not store your raw IP address.
• Analytics — aggregate page-view data via Vercel Analytics. It does not use cookies and does not build a cross-site profile of you.

When you run an agent with us, we process the audio, recordings, transcripts, and outcomes of calls that agent handles, along with the contact details you supply for outbound calling. That data belongs to you. We process it to deliver the service, to produce QA scores, and to write outcomes back to systems you connect. We do not sell it, and we do not use your call content to train third-party models.

Recordings and transcripts are stored in India, on AWS Mumbai (ap-south-1). Some sub-processors used to build the site and route email may process limited data outside India; call content stays in region.

• Website leads: up to 24 months from your last contact with us, then deleted.
• Call recordings and transcripts: for the retention period agreed in your contract. If none is agreed, 12 months, then deleted.
• Billing records: as long as Indian tax law requires us to keep them.

Only the service providers we need to run the product: cloud hosting and storage (AWS Mumbai), our website host (Vercel), our database provider (Supabase), speech and language model providers used to run calls, telephony operators that carry the calls, and Razorpay for payments. Each processes data on our instructions. We do not sell personal data to anyone.

You can ask us for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it. Email hello@decibyl.ai and we will respond within 30 days. If you are a call recipient rather than our customer, we will route your request to the business whose agent called you and help them action it.

This site sets no advertising or tracking cookies. Anything stored in your browser is strictly necessary to make the page work.

If we change this policy materially we will update the date at the top and, for customers, tell you by email before it takes effect.