For D2C brands, COD sellers, and e-commerce ops
AI voice agents for D2C NDR recovery and COD confirmation.
A courier makes one attempt, marks it NDR, and the order starts its journey back to you. Decibyl calls the buyer within minutes — confirms the address, confirms the COD amount, books the reattempt, and writes the outcome back to your OMS.
Where the money leaks
One attempt, then NDR
The rider calls once from an unknown number, the buyer misses it, and the order is marked undelivered. Nobody calls again — the reattempt window just closes.
Buyers don’t pick up unknown numbers
A cold call from a courier number gets ignored. A call that opens with the buyer’s name, their order, and their language gets answered.
Fake "customer unavailable" markings
A rider running late marks the attempt as failed. You find out from the RTO report a week later, with no recording to check it against.
The reattempt nobody confirmed
Rescheduling without confirming the buyer is home just buys a second failed attempt at full forward-logistics cost.
Your numbers, not ours
Put your own figures in.
We supply nothing here. Move the sliders to match your business and the arithmetic does the rest.
- 120
- COD orders per day
- 30
- come back undelivered per day
₹2,25,000
RTO cost per month
Starter costs ₹2,999/month.
An estimate based on the numbers you entered.
AI voice agent use cases for D2C · COD & NDR
- Calls the buyer within minutes of the NDR event firing
- Confirms the delivery address and a time window the buyer will actually be home
- Confirms the COD amount out loud, so the rider isn’t refused at the door
- Schedules the reattempt and writes the outcome back to your OMS or courier panel
- Runs COD confirmation before dispatch, so fake and duplicate orders never ship
- Transfers to your ops team the moment the buyer wants to cancel or dispute
Sample call
One call, one outcome.
Hindi (code-mixed). 41s. QA score 94. Tagged “NDR recovery”.
An illustration of the agent’s script and outcome format, not a recording of a customer’s call.
- [ringing]
- Agentनमस्ते, Priya ji? Decibyl से बोल रहा हूँ, आपका order kal deliver नहीं हो पाया — क्या आज शाम 6 बजे तक घर पर रहेंगी?
- Callerहाँ, शाम को रहूँगी. But COD hi रहेगा ना?
- Agentजी बिल्कुल, ₹1,840 cash on delivery. मैं reattempt schedule कर देता हूँ.
COD confirmed · reattempt booked · ₹1,840 recovered
QA score 94 · 41s · Hindi (code-mixed) · NDR recovery
How it works
Three steps, and they genuinely are a sequence.
- 1
Connect your order feed
Shopify, WooCommerce, or a webhook from your OMS. An NDR event fires and the call is queued — no dashboard for your team to watch.
- 2
The agent calls in the buyer’s language
Hindi, Tamil, Telugu, Kannada, Marathi, Gujarati, English, or the code-mixed register most buyers actually speak.
- 3
The outcome lands where your team already works
Confirmed, rescheduled, cancelled, or unreachable — written back to your OMS with the transcript and recording attached.
What you can see
Every call, on the record.
Sampled QA finds a bad call after it has already cost you something. We score all of them.
Full transcript of every call, searchable
Recording of every call
QA scoring you can run on every call — not a 2% sample
Outcome written back to your system via webhook or integration
The questions you’re about to ask.
How fast does the call go out after an NDR?
Within minutes of your system firing the event. Speed is most of the value here — a buyer who was home when the rider came is usually still home an hour later.
What if the buyer wants to cancel?
The agent captures the cancellation and the reason, then writes it back so you can stop the shipment instead of paying reverse logistics on it. If the buyer is upset or disputing a charge, the call transfers to a human.
Will buyers know it’s an automated call?
Yes. The agent discloses that it is an automated assistant at the start, and the call is recorded with disclosure. That’s both the law and the right thing.
Does it work with my courier partner?
The agent works off your order and NDR data, not the courier’s. Every outcome fires a webhook — if your OMS or courier panel accepts one, it works today.
What does it cost per recovered order?
You pay for minutes, not outcomes. A confirmation call is typically under a minute, and every bundle’s per-minute rate is published on the pricing page.
Where most D2C · COD & NDR start
Growth — ₹7,999/month
₹7,200 · 270–1,470 min, 2 phone numbers, telephony included, all Indian languages, and QA available on every call. Exclusive of 18% GST.
Also worth reading
Book a demo. We’ll call you back with a live agent.
Pick the language. You’ll hear exactly what your customers would hear.